Our Payment Service Providers are RBS WorldPay, a leading company in this field and who are part of the Royal Bank of Scotland group. We do not ask for your credit card details ourselves if you pay via our web site which uses the RBS WorldPay system. You only reveal your credit card details to RBS WorldPay who do not pass them on to ourselves.
For help and advice for the consumer please click here for their guide to Shopper Internet Safety.

We too need to be sure that all orders received are genuine and, for this reason, please note that there are security provisions in place. We have to verify that your order is real and, for example, that no one is using your credit card without your knowledge. For security reasons, we cannot here reveal all of the checks used but, for example, please note that orders may only be sent to the address of the owner of the credit card which is used to pay for the goods.

If alerts are issued to us by our payment providers, please note that we may need to ask you further questions for security purposes. Please do not be offended if you do get extra questions from us. Our payment service providers insist on us making extra checks when factors do not match on their system so we have no choice but to enquire further. Usually, there is a simple answer and we can clarify the reason for the alert. Nevertheless, we have been sent fraudulent orders in the past and with such valuable, high quality merchandise, we have to act to protect our business, hence the security procedures that are in place.

PAY IN YOUR OWN CURRENCY?
If you wish to send a payment in your own currency, please use the Contact Form to ask if this is possible. Our payment service providers, WorldPay, offer the chance to select payment in GB Pounds, US Dollars or Euros at the moment of payment. If you wish to pay in another currency, and if we agree, your payment may be subject to a small surcharge to cover our bank charges. In some cases, we will be unable to accede to your request.

CURRENCY CONVERSIONS
On the Price List (Store) page, where we have shown the pop-up boxes with 'Hover mouse for US$ prices', the figures shown are approximate and may vary as the exchange rate alters. The actual rate of exchange will be applied by your credit card company at the time that they transact the payment. Our payment service providers (WorldPay) offer the chance to pay in GB Pounds, US Dollars or Euros at the moment of payment. You may use the Currency Converter but this should not be regarded as providing the precise figure that will appear on your credit card statement. You will be charged in GB pounds sterling and currency conversions will be made from the appropriate sterling figure. The same comments apply whatever is your own local currency.

TAX (VAT)
VAT (Value Added Tax) at the UK rate must be added to deliveries within the UK & European Union.

Should you be visiting the UK but wish to take goods home to a non-EC location, these may be ordered and sent to a UK address. HM Customs & Excise appear to have now made it so difficult (or impossible) for persons to recover VAT on leaving the country such that we have decided not to participate in the Retail Export Scheme which normally covers this type of procedure. Therefore, VAT will be added at the time of purchase if delivery is to a UK or EC address. Although postage costs may be higher, you may wish to consider requesting that we send goods to your home country address instead where VAT will not apply if it is outside the EC. More details of the Retail Export Scheme here - HM Customs & Excise - VAT refunds for travellers departing from the European Community (EC).

PHOTOS & DESCRIPTIONS ON SITE
Whilst we do endeavour to show you the latest photographs and product descriptions on this site, please note that items may change in design and appearance over time with or without our knowledge. As stated elsewhere, designs do evolve over the years and we cannot guarantee 100% perfect matches particularly if you are seeking to match new or replacement pieces to a set or product that you already own. See our FAQs on the subject for more information.

FAQ's
Over the years, we have received many questions on the products for sale via this web site. Please see our FAQ Page before placing your order in case there are issues which affect you. We will be happy to elaborate on any other questions that you may have.

HAND-MADE GOODS
Some of the goods sold on this site are hand-made, chiefly the Pocket Knives and the Bowie Knives. Hand-made goods are different from machine-made items. They are likely to display slight imperfections and evidence of the fact that they were not made to strictly controllable machined tolerances. For example, a handle may not be 100% exactly in line with the blade. The natural materials used on them (buffalo horn, leather, rosewood and stag) might have their ingrained flaws in them unlike, for example, a plastic handle that can be mass-produced by the thousands in a moulding machine. The craftsmen may produce slightly different designs to the ones photographed on our site. When ordering hand-made items, please do make allowances for the hands-on nature of the manufacturing process. Please accept that the value of these pieces is a reflection of the time spent on production by master craftsmen who are not perfect producers but nevertheless have had decades of experience in their trades.

RETURNS & CANCELLATIONS OF ORDERS
The companies with whom we deal have differing policies when it comes to returning goods or cancelling purchases after they have been ordered. Some companies have good stocks but some have no stock and make everything to order. Orders from companies who make everything to order are generally not cancellable after work has begun so we ask you to be sure that you do wish to acquire these goods when you ask us to supply.

If you order from any of the Arthur Price ranges, they have a generous returns policy if the customer is genuinely not satisfied with the goods. They will permit returns, exchanges or upgrades if this is the case. But, the returns must be made immediately and the goods must be unused and in perfect condition.

The companies who make to order are Elkington, James Dixon and Sheffield Master Cutlers/Carrs. If you have made a mistake or you change your mind after ordering these brands, it is essential that any cancellation or variation of an order be received by us before the factory has received the order from ourselves. This will usually be a period of no more than 24 hours, sometimes less, from you sending us the order form. Therefore, we must be notified immediately otherwise the full order will have to proceed for those brands.

Of course, if the goods do not satisfy the requirements of the Sale of Goods Act (English law applies) then we would replace the goods ordered or refund the purchase price at our discretion. We wish to confirm that your full statutory rights are protected and guaranteed.

No returns will be accepted if the whole of the goods and containers are not returned in pristine and unused condition.

Postage and insurance charges are not refundable.

All cancellations or returns that are permitted will require reimbursement of our own time and the fees that we have incurred on the order up to the moment that notice of cancellation is received here. Please appreciate that as soon as you press the "Pay" button at our payment service providers, fees are incurred which, together with our own time and costs, combine to an estimated level of around 10% of the value of your order. This will be deducted from any refund money. Postage is not refundable if goods have already been despatched to you.

If in doubt as to how the foregoing may affect a prospective purchase that you have in mind, please ask for clarification.

LOSS OR DAMAGE IN TRANSIT
We do require your co-operation in the event of problems with the packages sent out. IMPORTANT - should a parcel arrive damaged, please ensure that the packaging is retained for possible inspection by the delivery service. If you do not retain the packaging, there may be no entitlement to replacement goods from ourselves. Damage should also be reported to the person who brings the parcel to your address and you should ensure that formal notice is taken by them. Ask for a receipt of damage, a reference number or some notification to which the damage can be referred.
If you are not at home when the parcel is delivered then you should report the damage to the office of the delivery company as soon as possible and you should ask for a reference number/the name of a contact person. Please send us the name and address of office of delivery.

Our responsibility in sending parcels to you is to ensure that we pack the parcels as reasonably securely as we can but we cannot guarantee 100% that the parcels will not be damaged in transit by the various carriers or by any other incident including accidental damage. Should you wish to insure against the damage then please select "Add Insurance @ 3%" on the Order Form. If you do not request insurance and if it is found that the parcel was not inadequately packed by ourselves, then we will cannot accept liability for replacement of lost or damaged goods. Therefore, it is strongly recommended that you do opt to request insurance on goods that you order or that you make your own separate arrangements to insure the goods.

WHO WE ARE
Your order for products available from this site will be sent to R P Day & Co, 15 Tunwell Greave, Sheffield, S5 9GB, England. All warranties, descriptions, guarantees and after-sales service will be provided by the manufacturers. You may telephone your order here to - UK 44 114 2467240. Within the UK, simply dial 0114 2467240. Or fax us on - UK 44 114 2467240. Within the UK 0114 2467240. R P Day & Co will pass your order to the manufacturers as soon as possible.

We do not have any showroom, agents, brochures, catalogues or leaflets that we can refer to you, other than the catalogue which you may download from this site. By avoiding all costs associated with these, we can keep our prices to an absolute minimum.

R P Day & Co are the operators of the web site Sheffield on the Internet at www.sheffieldontheinternet.co.uk, a site which was established in 1995. This cutlery site grew out of an offshoot from the Sheffield site and we have been delighted to be able to supply top quality Sheffield cutlery around the world.

DELAYS / WHEN WILL YOUR ORDER BE READY?
If there are any stock problems or delays, you will be notified as soon as we know ourselves. Usually, if the manufacturers are Elkington, James Dixon, Sheffield Master Cutlers or Carrs Sheffield, they make goods to order. Currently they have time-to-completion of between 10 and 12 weeks for the manufacturing process. Sterling silver items need to be hallmarked which involves the goods spending some time at the Assay Office in Sheffield. This can add a week or so onto the time-to-completion period. As soon as we have more accurate delivery date information, we will pass this on to you. We cannot be held responsible for any delays beyond the control of R P Day & Co.
Goods made by Arthur Price are much more readily available, typically within 7-10 days, occassionally 2-3 weeks. Arthur Price of England sterling silver will need approx 12 weeks to make. Knives from Trevor Ablett or Reg Cooper are often in stock but if we are out of stock, they can take 6-8 weeks to be made, longer if you ask for special requirements e.g. engraving.
Grantons and items under the "Sheffield Cutlery" brand might need 2-3 weeks to be available, occasionally longer. If you have a short or important deadline, even for the long lead time brands, please ask before ordering.

Small orders can cause problems for Elkington/James Dixon/Sheffield Master Cutlers/Carrs where, for example, a non-mainstream pattern is ordered. They may delay commencing work on these orders until it is appropriate to set up the machinery to produce a larger number of pieces. Regrettably, these orders can take rather longer than 12 weeks to finalise. If you have a strict deadline, please ask before placing your order. Remember that once an order is placed, it is taken as a firm order notwithstanding the time needed by the factory to manufacture the goods, and any later cancellation is subject to the terms in the "Returns & Cancellations of Orders" paragraph above.

SILVER
Please note that for silver or silverplated items which have a blade, e.g. table knives or fruit knives, the blade itself may be made of stainless steel. This is because silver is not a strong enough metal for such purposes. This may result in a slight colour difference. The use of stainless steel for blades is common practice and will ensure a longer life for your cutlery.

SILVER SURCHARGES
Please also note that silver items may be subject to a silver surcharge. The surcharge can change frequently. The surcharge does not apply to silver plate items despite some items having up to a generous 35/40 micron thickness of silver plate coating (Special Offer items may not be so thickly plated). LATEST - surcharges are re-appearing given the big rise in the cost of silver in recent months. Please ask before ordering sterling silver (EPNS still unaffected).

SILVER PLATE
EPNS means electro-plated nickel silver. Despite its name, nickel silver contains no silver at all, but is a base metal alloy of nickel, zinc & copper. A layer of pure silver is deposited electrolytically on this base metal to give a silver finish.
Manufacturers may also use stainless steel as the base metal onto which silver is plated (EPSS).

CONSIGNMENT VALUES
Please do not ask for parcels to be marked with a lower value than their actual contents, for misleading documentation to be sent with the consignment, or for no documentation to be sent. We appreciate that your country's customs services may wish to levy duty on imports but we cannot agree to conspire to defraud them of duties which are legally payable. Any import, customs or other local duties will be your own responsibility and you will be regarded as accepting this when making your order.

If you have any questions about our service, the goods, the ordering process, or anything, please do not hesitate to ask.

ERRORS & STOCK AVAILABILITY PROBLEMS
Prices on display on this web site are displayed as offers to treat. Confirmation of the sale will not be made until we have had the opportunity to check your order form. This will be after payment has been made by you. If we find that there has been a mistake on the web site as to the price quoted, availability of the goods, or other matter, we reserve the right to cancel the sale. If those circumstances arise, you will be sent a full refund of the price paid for the unavailable items.

Occasionally, supplies are not available from the factory, for example owing to problems such as being out of stock, discontinuance of a pattern, or it not being economically viable to set up the machinery to fulfill a small order. Sometimes, items may be sent but inscribed with the name of a different brand to Elkington e.g. "James Dixon" as may be the case with sterling silver cutlery. The quality of alternatively-marked goods will be identical to those marked as "Elkington". If only these markings are available, they will be sent unless you stipulate that only a specific marking is required. You must state specific preferences like this on the "Comments & Special Requests" section of the order form. In the event of you having stated on the order form that only a specific marking is required and this being unavailable, a refund will be issued as soon as we hear of a problem concerning availability. It may be best to ask about special requirements ahead of placing an order so that transaction charges are not incurred.

"MADE IN SHEFFIELD"
The term "Made in Sheffield" is a protected trade description. At one time, one could confidently claim that Sheffield cutlery was 100% made in Sheffield. However, early in 2009, a major knife-component company in the city closed down and whilst another company took up production, it is believed by us that certain components that form the pieces of cutlery, had to be sourced from other external locations. We don't know where they come from as the companies keep their sources secret, and we are not certain whether those sources are UK or overseas.

Certainly, considerable work is still done in the city relevant to, say, silver plating, assembling, polishing, finishing, quality testing and control, etc. To meet the term "made in Sheffield" or even "made in England" is a legal conundrum that is set to keep lawyers wealthy if/when the processes used were ever tested in court.

We do here have a web site with a "sheffield-cutlery.com" domain name and do not wish to mislead anyone as to the origins of cutlery sold here. We do not wish to claim that any item is 100% made in Sheffield because we do not know enough about the full manufacturing processes carried out nor the raw material-sourcing that is done by our suppliers. We can assure you that goods sold here are of high quality and, where a "Sheffield-made" connection is claimed or implied, we ask you to take account of the previous comments regarding the fact that it now seems to be a mix of out-sourced components allied to Sheffield know-how, skill and care. If 100% manufacture in Sheffield is vital, please check before ordering.

There may be some instances of older stock which we supply that was made in factories of our suppliers which are not based in Sheffield e.g. Birmingham where Elkington used to have a factory. Please note that there are some items, e.g. on our Special Offers page, which may not be made in Sheffield, and the specifications of those items are not guaranteed to match that of merchandise from Sheffield factories. The Special Offers section will invariably display cutlery at lower prices than the main brands but which are usually immediately available from stock.

Many of the goods sold here come with manufacturers' guarantees which may be expressed in terms e.g. "25 year silver plate" or possibly "Guaranteed for 50 years". These guarantee references can be found amongst the descriptions accompanying each product that we sell. Guarantees vary from item to item and should be taken only for the product that accompanies the description.

If you have any concerns at all about goods solld here, please ask before you order. We will be happy to answer your questions as fully as we can. Rest assured that items sold on this site are of good quality, made with care and will last for a long time.

This site has no connection with Cambur Industries or Stokes.

SAFETY
Some of the knives and other items sold from this site are very sharp implements. Please take great care when handling for the first time. We accept no responsibility for cuts, injuries or any damage caused to property. Do not allow knives to fall into the hands of minors or irresponsible persons. Knives are dangerous and are responsible for many injuries and deaths. Please take care at all times.