Our Payment Service Providers are WorldPay, a leading company in this field. We do not ask for your credit card details ourselves if you pay via our web site which uses the WorldPay system. You only reveal your credit card details to WorldPay who do not pass them on to ourselves.
For help and advice for the consumer please click here for their guide to Shopper Internet Safety.

We too need to be sure that all orders received are genuine and, for this reason, please note that there are security provisions in place. We have to verify that your order is real and, for example, that no one is using your credit card without your knowledge. For security reasons, we cannot here reveal all of the checks used but, for example, please note that orders may only be sent to the address of the owner of the credit card which is used to pay for the goods.

If alerts are issued to us by our payment providers, please note that we may need to ask you further questions for security purposes. Please do not be offended if you do get extra questions from us. Our payment service providers insist on us making extra checks when factors do not match on their system so we have no choice but to enquire further. Usually, there is a simple answer and we can clarify the reason for the alert. Nevertheless, we have been sent fraudulent orders in the past and with such valuable, high quality merchandise, we have to act to protect our business, hence the security procedures that are in place.

PAY IN YOUR OWN CURRENCY?
If you wish to send a payment in your own currency, please use the Contact Form to ask if this is possible. Our payment service providers, WorldPay, offer the chance to select payment in GB Pounds, US Dollars or Euros at the moment of payment. If you wish to pay in another currency, and if we agree, your payment may be subject to a small surcharge to cover our bank charges. In some cases, we will be unable to accede to your request.

CURRENCY CONVERSIONS
On the Price List (Store) page, where we have shown the pop-up boxes with 'Hover mouse for US$ prices', the figures shown are approximate and may vary as the exchange rate alters. The actual rate of exchange will be applied by your credit card company at the time that they transact the payment. Our payment service providers (WorldPay) offer the chance to pay in GB Pounds, US Dollars or Euros at the moment of payment. You may use the Currency Converter but this should not be regarded as providing the precise figure that will appear on your credit card statement. You will be charged in GB pounds sterling and currency conversions will be made from the appropriate sterling figure. The same comments apply whatever is your own local currency.

TAX (VAT)
VAT (Value Added Tax) must be added to deliveries within the UK & European Union. The current rate is 17.5%.

Should you be visiting the UK but wish to take goods home to a non-EC location, these may be ordered and sent to a UK address. HM Customs & Excise appear to have now made it so difficult for persons to recover VAT on leaving the country such that we have decided NOT to participate in the Retail Export Scheme which normally covers this type of procedure. Therefore, VAT will be added at the time of purchase if delivery is to a UK or EC address. Although postage costs may be higher, we would ask you to consider requesting that we send goods to your home country address instead where VAT will not apply if it is outside the EC. More details of the Retail Export Scheme here - HM Customs & Excise - How Do I Claim.

PHOTOS & DESCRIPTIONS ON SITE
Whilst we do endeavour to show you the latest photographs and product descriptions on this site, please note that items may change in design and appearance over time with or without our knowledge. As stated elsewhere, designs do evolve over the years and we cannot guarantee 100% perfect matches particularly if you are seeking to match new or replacement pieces to a set or product that you already own. See our FAQs on the subject for more information.

FAQ's
Over the years, we have received many questions on the products for sale via this web site. Please see our FAQ Page before placing your order in case there are issues which affect you. We will be happy to elaborate on any other questions that you may have.

RETURNS & CANCELLATIONS OF ORDERS
Goods are not sold on a trial basis. Returns and refunds are only permitted if the goods do not satisfy the requirements of the Sale of Goods Act (English law applies) and, in those circumstances we would replace the goods ordered or refund the purchase price at our discretion. We wish to confirm that your full statutory rights are protected and guaranteed.

Because goods are usually made to order, it is essential that any cancellation of an order be received by us before the factory has received the order from ourselves. This will usually be a period of no more than 24 hours, sometimes less, from you sending us the order form. Therefore, if you find that you have ordered by mistake, we must be notified immediately otherwise the full order will have to proceed. Cancellations that are permitted by us will require reimbursement of our own time and the fees that we have incurred on the order up to the moment that notice of cancellation is received here. As soon as you press the "Pay" button at our payment service providers, fees are incurred which, together with our own time and costs, combine to an estimated level of around 10% of the value of your order.

LOSS OR DAMAGE IN TRANSIT
We do require your co-operation in the event of problems with the packages sent out. IMPORTANT - should a parcel arrive damaged, please ensure that the packaging is retained for possible inspection by the delivery service. If you do not retain the packaging, there may be no entitlement to replacement goods from ourselves. Damage should also be reported to the person who brings the parcel to your address and you should ensure that formal notice is taken by them. Ask for a receipt of damage, a reference number or some notification to which the damage can be referred.
If you are not at home when the parcel is delivered then you should report the damage to the office of the delivery company as soon as possible and you should ask for a reference number/the name of a contact person. Please send us the name and address of office of delivery.

Our responsibility in sending parcels to you is to ensure that we pack the parcels as reasonably securely as we can but we cannot guarantee 100% that the parcels will not be damaged in transit by the various carriers or by any other incident including accidental damage. Should you wish to insure against the damage then please select "Add Insurance @ 3%" on the Order Form. If you do not request insurance and if it is found that the parcel was not inadequately packed by ourselves, then we will cannot accept liability for replacement of lost or damaged goods. Therefore, it is strongly recommended that you do opt to request insurance on goods that you order or that you make your own separate arrangements to insure the goods.

WHO WE ARE
Your order for products available from this site will be sent to R P Day & Co, 15 Tunwell Greave, Sheffield, S5 9GB, England. All warranties, descriptions, guarantees and after-sales service will be provided by the manufacturers. You may telephone your order here to - UK 44 114 2462800. Within the UK, simply dial 0114 2462800. Or fax us on - UK 44 114 2462800. Within the UK 0114 2462800. R P Day & Co will pass your order to the manufacturers as soon as possible.

We do not have any showroom, agents, brochures, catalogues or leaflets that we can refer to you, other than the catalogue which you may download from this site. By avoiding all costs associated with these, we can keep our prices to an absolute minimum.

R P Day & Co are the operators of the web site Sheffield on the Internet at www.sheffieldontheinternet.co.uk, a site which was established in 1995. This cutlery site grew out of an offshoot from the Sheffield site and we have been delighted to be able to supply top quality Sheffield cutlery around the world.

DELAYS / WHEN WILL YOUR ORDER BE READY?
If there are any stock problems or delays, you will be notified as soon as we know ourselves. Usually, the manufacturers make goods to order. So far as Elkington/James Dixon brands are concerned, this may mean a delay of 12 weeks for the manufacturing process, occasionally longer. Their sterling silver items need to be hallmarked which involves the goods spending some time at the Assay Office in Sheffield. This can add a week or so onto the time-to-completion period. Sheffield Master Cutlers are quoting 6-8 weeks at the moment. Arthur Price cutlery is ready much more quickly, typically in 1-2 weeks but occasionally 3-4 weeks. As soon as we have more accurate delivery date information, we will pass this on to you. We cannot be held responsible for any delays beyond the control of R P Day & Co.

Small orders can cause problems for the factory where, for example, a non-mainstream pattern is ordered. They may delay commencing work on these orders until it is appropriate to set up the machinery to produce a small number of pieces. Regrettably, these orders can take longer than 12 weeks to finalise. Knives from Trevor Ablett or Reg Cooper are often in stock but if we are out of stock, they can take 3-6 weeks to be made, longer if you ask for special requirements e.g. engraving. If you have a strict deadline, please ask before placing your order. Remember that once an order is placed, it is taken as a firm order notwithstanding the time needed by the factory to manufacture the goods, and any later cancellation is subject to the terms in the "Returns & Cancellations of Orders" paragraph above.

SILVER
Please note that for silver or silverplated items which have a blade, e.g. table knives or fruit knives, the blade itself may be made of stainless steel. This is because silver is not a strong enough metal for such purposes. This may result in a slight colour difference. The use of stainless steel for blades is common practice and will ensure a longer life for your cutlery.

SILVER SURCHARGES
Please also note that silver items may be subject to a silver surcharge. Please look out for notices regarding this on our site. The surcharge can change frequently. For this reason, the price adjustments are only displayed once you reach the order form. The surcharge does not apply to silver plate items despite a generous 35 micron thickness of silver plate coating (Special Offer items may not be so thickly plated).

SILVER PLATE
EPNS means electro-plated nickel silver. Despite its name, nickel silver contains no silver at all, but is a base metal alloy of nickel, zinc & copper. A layer of pure silver is deposited electrolytically on this base metal to give a silver finish.

CONSIGNMENT VALUES
Please do not ask for parcels to be marked with a lower value than their actual contents, for misleading documentation to be sent with the consignment, or for no documentation to be sent. We appreciate that your country's customs services may wish to levy duty on imports but we cannot agree to conspire to defraud them of duties which are legally payable. Any import, customs or other local duties will be your own responsibility and you will be regarded as accepting this when making your order.

If you have any questions about our service, the goods, the ordering process, or anything, please do not hesitate to ask.

ERRORS & STOCK AVAILABILITY PROBLEMS
Prices on display on this web site are displayed as offers to treat. Confirmation of the sale will not be made until we have had the opportunity to check your order form. This will be after payment has been made by you. If we find that there has been a mistake on the web site as to the price quoted, availability of the goods, or other matter, we reserve the right to cancel the sale. If those circumstances arise, you will be sent a full refund of the price paid for the unavailable items.

Occasionally, supplies are not available from the factory, for example owing to problems such as being out of stock, discontinuance of a pattern, or it not being economically viable to set up the machinery to fulfill a small order. Sometimes, items may be sent but inscribed with the name of a different brand to Elkington e.g. "James Dixon" as may be the case with sterling silver cutlery. The quality of alternatively-marked goods will be identical to those marked as "Elkington". If only these markings are available, they will be sent unless you stipulate that only a specific marking is required. You must state specific preferences like this on the "Comments & Special Requests" section of the order form. In the event of you having stated on the order form that only a specific marking is required and this being unavailable, a refund will be issued as soon as we hear of a problem concerning availability. It may be best to ask about special requirements ahead of placing an order so that transaction charges are not incurred.

"MADE IN SHEFFIELD"
Most of the items sold on this site are made in Sheffield, usually those that bear the Elkington, James Dixon and Frank Cobb brands as featured on our Showroom page. The factory where these brands are made have told us that they will now only be marking new items with their company brand and not using "Sheffield". We think that this is a mistake on their part but we are assured by them that all their products are definitely 100% made in Sheffield.
There may be some instances of older stock which we supply that was made in factories of our suppliers which are not based in Sheffield e.g. Birmingham where Elkington used to have a factory. Please note that there are some items, chiefly on our Special Offers page, which may not be made in Sheffield, and the specifications of those items are not guaranteed to match that of merchandise on the Showroom page. The Special Offers section will invariably display cutlery at lower prices than the main brands but which are usually immediately available from stock. This site has no connection with Cambur Industries or Stokes.

SAFETY
Some of the knives and other items sold from this site are very sharp implements. Please take great care when handling for the first time. We accept no responsibility for cuts, injuries or any damage caused to property. Do not allow knives to fall into the hands of minors or irresponsible persons. Knives are dangerous and are responsible for many injuries and deaths. Please take care at all times.